Supportive Team and Great Property

4/14/2015
- Patrick Offner
You often hear the adage that management makes a difference and, in this case, that couldn't ring more true. The team at Monaco on the Katy Trail are simply fantastic!

They're responsive and go above and beyond their role. I was relocating to Dallas and looking for an apartment in the Uptown area and, while most leasing agents were nice, no one was as helpful as Laura and Greg. They were able to take me on several tours, which included units being "turned" (not just the model) to get a true feel for the residence, and even sent me a couple of pictures when I had questions about the potential view. They also don't use the same "rent calculation computers" the rest of the industry do, which meant no games and open conversations about rent.

I was also struck by the fact that most residence seemed to know each other, smiled in the halls, and greeted each other by name - definitely a friendly, boutique apartment feel (and not just words from the sales team!)

Though I was ultimately unable to make the move down (and hence, have not commented as a resident), I still wanted to share this feedback - I'm sad I won't be calling this spot home, especially given the level of service and support they provided!
Visitor